Privacy Policy

1. Introduction

This Privacy Policy explains how ViewUpAI ("ViewUpAI," "we," "us," or "our") collects, uses, discloses, and protects information when you visit viewupai.com, use our web or desktop applications, create an account, purchase credits, or otherwise interact with our AI interview copilot services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information in the following categories:

• Account information: name, email address, authentication identifiers, account settings, and profile details
• Billing information: purchase history, plan or credit selections, payment status, and transaction records processed by our payment providers (we do not store full payment card numbers)
• Usage information: credits consumed, feature usage, session metadata, timestamps, device type, app version, and log data
• Interview session data: information you provide during copilot sessions, such as company names, session status, language settings, transcripts, AI-generated suggestions, and related session content
• Communications: messages you send to us, including support requests and feedback submissions
• Technical data: IP address, browser type, operating system, cookies, and similar diagnostic information

3. How We Use Information

We use information to:

• Provide, operate, maintain, and improve the Service
• Authenticate users and manage accounts, credits, and subscriptions or purchases
• Process payments and provide billing support
• Generate AI-powered translations, suggestions, and other copilot features during your sessions
• Monitor performance, troubleshoot issues, prevent fraud, and protect the security of the Service
• Respond to support requests and communicate with you about the Service
• Comply with legal obligations and enforce our Terms of Service
• Analyze aggregated or de-identified usage trends to improve product quality and reliability

4. AI Processing

ViewUpAI uses artificial intelligence and machine learning systems to process session inputs and generate outputs such as translations and suggested responses. Depending on the feature used, this processing may occur in real time during a live interview session.

You should not submit sensitive personal information in the Service unless necessary for your use case. AI outputs may be stored as part of session history available in your account where applicable.

We take steps designed to limit access to session data to authorized systems and personnel, but no method of transmission or storage is completely secure.

5. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: with vendors that help us operate the Service, such as hosting providers, payment processors, authentication services, email delivery tools, analytics providers, and customer support systems
• Legal and safety: when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect rights, safety, security, or the integrity of the Service
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections
• With your direction: when you ask us to share information or when sharing is necessary to complete a transaction you request

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, understand usage, and improve the Service. You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

Where required by law, we will request consent before placing non-essential cookies.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Session history, transcripts, and related copilot data may be retained according to your account settings and our operational needs unless deletion is requested or required by law. When you delete your account, we will delete or anonymize personal information within a reasonable period, except where retention is required for legal, security, or billing purposes.

8. Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures may include encryption in transit, access controls, monitoring, and secure development practices.

No online service can guarantee absolute security. You are responsible for safeguarding your account credentials and using the Service on secure devices and networks.

9. International Data Transfers

ViewUpAI may process and store information in countries other than the country where you live. Those countries may have data protection laws that differ from the laws in your jurisdiction.

Where required, we use appropriate safeguards for cross-border transfers of personal information.

10. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, delete, restrict, or object to certain processing, and the right to data portability.

You can update some account information from your profile settings. To exercise privacy rights or request account deletion, contact us at support@viewupai.com. We may need to verify your identity before responding.

If you are located in the European Economic Area, United Kingdom, or other regions with similar laws, you may also have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

12. Third-Party Links and Services

The Service may contain links to third-party websites or integrate third-party authentication, payment, or communication tools. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on viewupai.com/privacy and update the "Last updated" date above, or provide other notice as required by law.

Your continued use of the Service after an update becomes effective means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

ViewUpAI — support@viewupai.com — https://viewupai.com